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KWSM Team

Tips to Strengthen Your Audience

Social media has many caveats.  With frequent updates and resurfacing content, social media changes rapidly.  Be sure to keep up on the most pressing and intriguing issues to help you

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KWSM Team

LinkedIn's New "Endorsements" Feature

Last week I wrote about my not-so-secret protocol on getting more LinkedIn recommendations. Like I mentioned before, having recommendations on LinkedIn gives you credibility for your work and your abilities,

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KWSM Team

Listening Online is Essential for Customer Service

By now, it is common sense that any company that wants to make the most of its social media presence must reply to everyone who addresses it directly on Twitter. Although there might still be some debate about what the appropriate timeframe for that reply is, the necessity for a reply is unquestionable. But what about the Tweets where a company’s name is not @mentioned or #hashtagged: should a company reply to random Tweets where their name is simply brought up?

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KWSM Team

How Big is Facebook?

Social media has many caveats.  With frequent updates and resurfacing content, social media changes rapidly.  Be sure to keep up on the most pressing and intriguing issues to help you

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