Katie Wagner, President

Katie spent more than 15 years as a journalist. After graduating Magna Cum Laude from Boston University with a B.S. in Broadcast Journalism and a B.A. in International Relations, she began her career as an investigative reporter, and then spent a decade as a television and radio news anchor. Katie has worked at CBS, ABC, Fox, CNN and National Public Radio. In addition, she has appeared on dozens of commercials, educational videos and websites. She has hosted her own talk show, had columns published in major newspapers and blogs, and is a popular public speaker.

Katie has built a reputation as an engaging and credible storyteller.

In 2010, Katie realized that she could use the skills that she learned in the newsroom to help business owners connect with their clients online. She opened KWSM to help companies and organizations tell their story, building the agency with journalists, whom she knew understood how to establish a relationship with their audience and convey information in an engaging and educational way.

First introduced to the tools as a way to promote her news stories, Katie has always believed in the power of social media to engage an audience and build credibility. She is passionate about helping business owners integrate social media into their traditional media marketing plans. Over the years, Katie has helped set digital marketing strategy for hundreds of clients in a variety of industries.

Katie sits on the Advisory Board for Web Wise Kids, a non-profit focused on keeping kids safe on the internet and social media. In 2012, she was honored with the organization's 'Champion for Children Award.' She is an Entrepreneur in Residence at Chapman University's Leatherby Center for Entrepreneurship and Business Ethics, and serves as a Mentor for Chapman's MBA Program. Katie is also a certified first responder with the American Humane Association (She was one of the first rescuers allowed into New Orleans after Hurricane Katrina) and has worked and volunteered in dozens of animal shelters across the country. In her free time, you can find her at the barn with her horse, Gitan.


949.436.5173     katie@kwsmdigital.com    

Stephen Wagner, Director of Operations

Stephen has a finance background and an entrepreneurial heart.

With a degree in Finance from Oregon State University,  Stephen has worked in Finance & Operations Management at two Fortune 100 companies. In addition, he spent 5 years as a small business consultant, working with clients in the real estate, food & beverage, retail, and finance industries. Though involved from the beginning, he joined the KWSM Team full-time in 2011.

As an entrepreneur himself, Stephen identifies with the challenges of starting a business and trying to ‘get it all done’ with limited resources. He loves showing our clients how they can level the playing field with an engaging social media presence.

Stephen is well-trained in Search Engine Optimization, and works with our clients to make sure they are getting the most SEO benefit from the work we do. A blogger and social media enthusiast, Stephen holds Yelp Elite status. He brings business savvy to the world of social media, and is looking forward to helping your business build social media channels that further your goals.

Away from the office, Stephen plays the bass and makes his own wine. The third vintage of ‘Wagner Estates’ (a Syrah) will be released this Christmas.


949.422.3560     stephen@kwsmdigital.com   

Jeff Soto, Managing Content Editor

Jeff is an effective storyteller with a history of creating engaging, results-driven campaigns for his clients. He loves digital marketing because of the power social media has to connect with consumers.

Jeff graduated from the University of California Irvine with a degree in English.
He worked for 15+ years in TV news in the Los Angeles market as an Assignment Editor, Writer, Producer and Executive Producer and is the winner of numerous Emmy and Golden Mike awards for his newscasts, breaking news and special event coverage.

After transitioning to digital marketing nearly 10 years ago, Jeff gained experience in Content Marketing, Social Media, Community Management and Public Relations, both in agency and in-house roles. He has helped launch PR and marketing strategies for companies in a variety of industries, including medical, beauty, travel, hospitality, food and beverage, consumer products, transportation, shipping, supply chain and logistics.

Jeff’s experience managing a newsroom serves him well as the leader of KWSM’s Content Team, which is made up of journalists. His previous roles in digital marketing have prepared him for guiding successful campaigns for our clients. He joined the KWSM Team in 2016.

An Orange County native, Jeff is married with three children. He is a History buff and a Foodie who enjoys golf, traveling and reading. Even in his free time, you can usually find him on Twitter.


949.436.4836     jeff@kwsmdigital.com

Taylor Lizura, Senior Content Editor / Training Manager

Taylor is an experienced digital marketer with a background in public relations and social media for small businesses and professionals. She is a passionate storyteller who gets excited about learning the language of the brands she works with.

Taylor holds a degree in Public Relations from Northern Arizona University, with a minor in Electronic Media and Film. She joined the KWSM Team in 2016.

When she’s not in the office, Taylor loves film and television and is our resident pop culture expert. She also enjoys finding new restaurants, and hanging out with her puppy, Brett Favre.


949.436.5161     taylor@kwsmdigital.com

Shanice Gravesandy, Content Editor

Shanice is an experienced journalist and marketer who has worked in the fashion, food & beverage and insurance industries. She brings past agency experience to her role at KWSM, as well as extensive experience in email marketing, copywriting and online publishing, including a stint at Good Housekeeping Magazine.

Shanice holds a BA in English from the University of Vermont, and an MA in Magazine Journalism from Kingston University in England. In addition to a love for writing, she has a passion for visual storytelling and says Instagram is her favorite social media channel. Shanice joined the KWSM Team in 2016, with the opening of KWSM Atlanta.

When not working, Shanice enjoys reading (mystery & romance), TV (rom-coms are a guilty pleasure) and baking.


404.919.4389     shanice@kwsmdigital.com

Adam Greene, Content Editor

Adam is an accomplished writer with a degree in creative writing from Grand Valley State University in Allendale, Michigan. He’s had a varied marketing career, working as both a writer/editor and a social media manager in the video game and tech industry, and with charities in the areas of animal rescue and conservation. He joined the KWSM Team in 2017.

Adam owned an art and decor retail business, and brings this unique perspective to his clients at KWSM. He understands the concerns and challenges associated with being a small business owner.

When not at the office, Adam is an avid reader (fiction, comics & history) and musician (bass), who loves working with animals and prefers to walk. He would happily give up his car if it meant avoiding Atlanta traffic.


678.306.6856     adam@kwsmdigital.com

Jacy Johnson, Content Editor

Jacy brings extensive experience in all aspects of digital marketing to his role at KWSM. He has worked in copywriting, social media, web development and SEO in a variety of industries, including finance, law, healthcare and even beekeeping! His experience has been mostly with small to mid-sized businesses, and he loves working directly with business owners to help fulfill their goals.

Jacy has a BA in Economics and a minor in Mathematics from Harriet L. Wilkes Honors College in Jupiter, Florida. He is an analytical thinker who appreciates the strategy behind marketing and lead generation, but also has a creative side that he exercises in telling his clients’ stories.

Outside of work, Jacy writes short stories and poetry, composes music and loves macro photography. His hobbies include fencing and scuba diving.


678.439.5173     jacy@kwsmdigital.com

Kim Elliott, Content Editor

Kim has more than 7 years of experience in social media management, helping clients in a variety of industries, including consumer packaged goods, healthcare, finance, fitness, tourism and hospitality to tell their stories.

Born and raised in Atlanta, Kim has a degree in English from Spelman College. After beginning her career as a blogger, she realized that she loved helping brands find new ways to connect to their customers. She enjoys social media because it’s an ever-changing industry that allows her to continue to grow in her profession.

When not at work, you can find Kim exploring new food experiences (she’s proud of her Yelp Elite status!), painting, taking on new DIY projects, reading memoirs and biographies and practicing yoga.


404.919.4419     kim@kwsmdigital.com

Taylor Glaze, Content Editor

Taylor comes to KWSM with a background in public relations, marketing and event planning. She has previous agency experience and has worked extensively in the action sports, health and wellness, and beauty industries.

Taylor graduated from Cal State San Bernardino with a degree in Communications and a concentration in Public Relations. She is a pop culture fan and loves uncovering trends and helping her clients leverage them in their marketing initiatives. Her favorite elements of digital marketing are content development and the creative branding process.

In her free time, Taylor loves snowboarding, football (go Broncos!), and spending time with her family, friends, and dog, Matilda.


949.438.0335     tglaze@kwsmdigital.com

Melissa Emnas, Content Editor

Melissa has extensive experience in influencer marketing and events. She has conceptualized and executed campaigns with many leading beauty and lifestyle influencers and has been involved with brand activations at events like Fashion Week, BeautyCon and Coachella.

After working in social media management and campaign strategy for both local businesses and global corporations, Melissa is a well-rounded marketer that brings an eye for the bigger picture to her work at KWSM.

Melissa grew up in Orange County and has a degree in communications from California State University Fullerton. She is part of the Backstreet Boys fan club and spends her free time with her French bulldog, Chloe.


949.436.5176     melissa@kwsmdigital.com

Ivana Hermida, Junior Content Editor

With a background in marketing, event planning, social media and content creation for retail and e-commerce, Ivana takes a holistic approach to her work at KWSM. She understands how digital and traditional marketing work together to meet her clients’ goals.

Ivana graduated from New Mexico State University with a BA in Marketing and a minor in Management. She loves agency work because of the variety of clients she gets to interact with, and enjoys staying up to date with new trends in social media and marketing.

When not at the office, Ivana loves traveling, yoga and spending time with her English Bulldog, Boogie.


949.436.4317     ivana@kwsmdigital.com

Bethany Gustavsen, Copywriter

Bethany has been a professional writer for more than a decade, but her love of words started long before that. As a child, when she was given a blank canvas and paintbrush, she would paint words - telling stories instead of drawing pictures.

Bethany began her career as a senior staff writer and editor in the Governor of Hawaii’s Office of Information. Since then, she has worked as a copywriter and marketer for clients in the auto, travel, sports, video game and food & beverage industries.

In addition to writing and editing, Bethany has experience in event marketing, and spent time launching event marketing campaigns with an agency in LA. She joined the KWSM Team in 2014.

Bethany graduated Magna Cum Laude from Hawaii Pacific University. She has a degree in Communications with a concentration in Public Relations.


949.436.5173     bethany@kwsmdigital.com

Alexandra Denton, Assistant Project Manager

Alexandra brings a background in marketing, project management, administration and customer service to her role on the KWSM Team. She has held a variety of account management positions in industries from retail to real estate, always focused on enhancing the customer experience.

An Orange County native, Alexandra possesses both a creative spirit and a practical, detail-oriented mindset, which serves her well as the manager of KWSM’s Web and Video Departments.

Outside of work, Alexandra enjoys costuming, writing and participating in community theater, both as a performer and a stage manager.


949.484.9408     alexandra@kwsmdigital.com

Angie Smith, Web Designer

Angie has always enjoyed drawing and painting, and has won awards for her work. In college she discovered her love for graphic design, and translated that passion into website design.

Angie grew up in rural Wisconsin and has a degree in Graphic Design from the University of Wisconsin Eau Claire, with a minor in Web Design and specialized training in photography and printmaking. She moved to Southern California and joined the KWSM Team in 2016.

An accomplished designer, Angie has held both agency and in-house roles, working on projects that included website and mobile app design, brand development, packaging design, online marketing and creation of printed materials.

In her free time, Angie enjoys exploring California, spending time at the beach and finding new places to hike with her husband and daughter.


949.436.4520     angie@kwsmdigital.com

Daniel Thaete, Web Designer

An accomplished designer, Daniel has worked on web projects for many small and mid-sized businesses, as well as large corporations. He brings previous agency experience to his work at KWSM, along with experience as an in-house designer.

Daniel has a BFA in Graphic Design from California State University, Fullerton. He also holds a certificate in Web Design & Development from the University of California, Irvine. He loves bringing ideas to life from concept to finished design, and sees web design and development as a storytelling experience.

Outside of work, Daniel has a passion for travel and experiencing other cultures. He loves the outdoors and enjoys camping, backpacking and surfing. He is currently training for the Marine Corps Marathon in Washington, D.C.


949.438.0839    daniel@kwsmdigital.com

Billy Bates, Web Designer

Billy is a designer and front end developer who loves creating all forms of digital media, from video to websites. He began his digital career in 2011 by designing websites for small businesses. He taught himself to code by taking online classes and constantly pushing himself to learn more.

Billy now has extensive development experience, including a stint as a Creative Developer at Google where he worked in video editing, motion graphics, design and coding. At KWSM, he works in both our web and video departments, and loves that his job combines both his creative and intellectual sides.

Billy grew up in San Francisco, and recently moved to Orange County. When not at the office, he can frequently be found in the studio. He’s an accomplished musician who recently released a record – on vinyl!


949.484.5813     billy@kwsmdigital.com

Andrew Worley, Videographer

Andrew is a versatile creative with more than 7 years of experience in filmmaking, wedding and fashion photography, print and graphic design. He has created videos and photos for hundreds of businesses and organizations and loves producing creative corporate content.

Andrew attended the Art Institute of Orange County and studied Opera at a Music Conservatory. He is passionate about all types of music, art and design.

Andrew is married to his high school sweetheart. Outside of work, you can frequently find him in a coffee bar. He loves traveling and is 100% obsessed with HGTV.


949.873.4791      andrew@kwsmdigital.com

Janae Raphael, Public Relations

Janae is a dedicated Public Relations professional specializing in the health and beauty industry.  For more than a decade she has worked closely with distributors, manufacturers, salons, retail stores and beauty professionals, helping to build brands and garner media attention. Janae excels at helping clients reach consumers and inspire them to act.

Janae holds a degree in Chemistry with a minor in Public Relations from Chapman University. She earned her M.A. in Strategic Public Relations from USC.

Skilled at producing and executing innovative PR plans that generate results, Janae has worked with many established beauty brands, but is equally excited about helping to launch new brands and set them up for success.

In her free time, Janae makes jewelry, and enjoys cooking, traveling and spending time with her husband and two daughters.


janae@kwsmdigital.com

Natalie Bozzo, Executive Assistant

Natalie brings extensive experience in management and customer service to her role at KWSM, having worked in the banking and food & beverage industries before joining the KWSM Team in 2015.

Natalie graduated Cum Laude from San Diego State University with a degree in Multimedia and a minor in Television & Film. She has studied illustration, graphic design, video editing and script writing.

In her free time, Natalie likes drawing, reading, watching movies and keeping up with her favorite TV shows. She doesn’t claim to be a great chef, but enjoys eating the work of others.


949.436.5183     natalie@kwsmdigital.com

Jules Wagner, Support Staff

Ella Jules Wagner is a 12 year old Staffordshire Bull Terrier who has been part of the KWSM Team since the company was founded in 2010.

Jules was adopted in 2007 from the Greenhill Humane Society, where Katie served as the Marketing & Development Director. They met during the shooting of a ‘News Anchors with Adoptable Pets’ fundraising calendar.

Jules brings extensive experience in cuddling, humorous antics, and providing stress relief. When not on the job, you can find her curled up on the couch, or wrestling with her brother, Louie. (Who is not allowed at the office due to being a good dog who makes very bad choices.)


You can connect with Jules on her Instagram account: @SocialBullJules