LIVE from Atlanta! | Social Media Help Desk Episode 26
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 Live from Atlanta?! That’s right – this week, we’re taking the Social Media Help Desk on the road! KWSM President, Katie Wagner, is streaming live from our Atlanta, Georgia office with panel members Adam Greene and Jacy Johnson to … Read More

Are Virtual Watch Parties the Way of the Future? | Social Media Help Desk Episode 25
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Would you log on to watch your favorite YouTube videos in “virtual reality?” Well according to this week’s Social Media Help Desk, YouTube would like you to log in and see it! This week, KWSM President, Katie Wagner, led the … Read More

Attack of the Twitter Purge | Social Media Help Desk Episode 24
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The Twitter Purge has hit – how are your accounts dealing with the aftermath? This week, KWSM President Katie Wagner leads our Facebook LIVE discussion, Social Media Help Desk, with guests Stephen Wagner and Daniel Thaete, as they discuss the … Read More

The Great Debate – How Do You Pronounce GIF?! | Social Media Help Desk Episode 21
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This week, the social media help desk is back with special guest host Alexandra Hall. Alexandra sat down with web designer Billy Bates and content editor Taylor Glaze to discuss analytics reporting, unique video content, and to answer the controversial … Read More

IHOP or IFLOP? | Social Media Help Desk Episode 17
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Did IHOP just launch the best… or the worst social media campaign ever? In an attempt to draw in more customers, the breakfast chain temporarily changed their name to IHOb (International House of Burgers) causing an online frenzy. This week, … Read More

How Focus Groups Can Redefine Your Business
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In any business, knowledge is power. And the more you know about your own business, the better you can connect with your audience and see results. With focus group testing, you can gain valuable information based on the questions you … Read More

LIVE from Katie Wagner Social Media, It’s the Social Media Help Desk! | Social Media Help Desk Episode 15
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This week, Managing Content Editor Jeff Soto sat down with Assistant Project Manager Alexandra Denton and Content Editor Melissa Emnas to discuss the latest trending news and tips, from how to improve the customer experience on your website to maintaining … Read More

LIVE from the Social Media Help Desk – Stealing from Stars | Social Media Help Desk Episode 14
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Lights, camera, action! Did you catch this Tuesday’s LIVE Social Media Help Desk? Each week, members of KWSM team meet to discuss the week’s trending topics and helpful tips for your business’s social media channels! This week, Katie, Angie, and … Read More

The Secret Way to Use Current Events to Stand Out on Twitter
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If you blink – you’ll miss it! On Twitter, what’s trending is all that matters. Hashtags and Twitter threads come and go in an instant, but if you’re prepared, can be used to step up your Twitter game and expand … Read More

How to Use Dayparting to Increase the Conversion of Facebook Ads
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Your ad spend is precious, use it wisely! One of the best ways to increase the conversion rate of your ads is to spend your ad budget when your audience is most active on the platform. You can select the … Read More

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