Protecting your brand and reputation in the marketplace can require actions and outputs that are outside many business owners’ skillsets. Find out how KWSM can help you manage and enhance your online reputation in the posts below.
Businesses are more focused than ever on perfecting their customers’ experience. Collecting customer feedback for opinions on your brand, service, and product has become essential.
In the time of the social media giants – Facebook, Instagram, LinkedIn – some of the smaller players tend to get overlooked. One of these
We have heard time and time again that referrals are often the best source of leads for law firms. But now that everything has moved
Before the days of scrolling through Google, Facebook, and Yelp reviews, and the numerous Instagram comments, businesses relied on word-of-mouth and surveys to understand customer
A happy consumer that shares their experience with your brand is the best social proof your brand could ask for. Reviews can make or break
If you think that social media is just a place to push your message, change your mindset. Social media is becoming a customer service channel
With an average of 85 million mobile users each month, Yelp reviewers hold the power to build or break businesses’ credibility. Aiming for a 5-star
While it may seem counterintuitive, Yelp has very strict policies about soliciting customers for reviews. Yelp even has a filter in place that is designed
