Author: Katie Wagner

How does a roofing company with no social media handle bad word of mouth?

Why Does Your Small Business Need Social Media?

This would seem like a question that doesn’t need an answer.  As you’re reading a blog post on a social media site you’re already attuned as to why your business needs social media.  However, just in case you aren’t we would like to offer you this cautionary tale.

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Social Media Etiquette as Taught by Weiner & Williams

Ok, by now the Anthony Weiner twitter scandal is old hat.  However, in case you haven’t heard Weiner, NYC Democratic Representative tweeted some inappropriate photos of himself to numerous ladies.  He denied it for a week, had unintentionally hilarious press conferences until he finally broke down and admitted the truth.

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KWSM’s Trey Burley makes the top 25 Daddy Bloggers

Recently we asked people to vote for Daddy Mojo, a daddy blog that I write, when I’m not doing social media work for Katie Wagner Social Media.  The vote was for a contest to earn a place in the top 25 Daddy Blogs as ranked by Circle of Moms.    Circle of Moms is one

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KWSM Partners with Web Wise Kids

Santa Ana, CA – May 24, 2011 – Web Wise Kids, a national non-profit organization and recognized leader in Internet safety education, announces its partnership with Katie Wagner Social Media. Located in Laguna Beach, CA, Katie Wagner Social Media is a boutique online media agency that provides social media content

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Santa Does It, You Should Too!!

What could Santa possibly do that you should also?  He only goes out once a year, but you don’t meet those criteria.  He lives in the North Pole and hangs out with a bunch of elves.  We here at KWSM don’t know your personal habits, so we can’t confirm or

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Why is Social Media Important to Customer Service?

The other day I was playing in Facebook, looking around at some pages and found a great example of why you need to be in social media.  Somebody who couldn’t be helped by this company has posted a borderline rude, definitely curt comment on their wall.  Within an hour a

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The Poken and Other Forgotten Social Media Gems

Remember back in the day when you had a MySpace page?  The busy, manic background and the way that you could load songs onto your home page just so folks could groove on how diverse your musical tastes are?   That is ironic because now the only people on MySpace are

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Core Values at KWSM a digital marketing agency