Author: KWSM Team

Facebook Pulls The Plug On Its News Feed Experiment

During the month of January, as the world transitioned from the numbers ‘17 to ‘18, Facebook founder Mark Zuckerberg made the startling announcement that Facebook was gunning to change the way its News Feed presented content. This change was to help prioritize posts made by friends and family over those

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Photo Credit: Instagram / aitdat

Facebook Bolstering Lead Generation for Businesses

Even though Facebook recently changed its news feed to focus more on quality and engaging conversations between users, it hasn’t forgotten about businesses and how they can increase sales or generate leads through the platform. It’s one of the trending stories in social media this week. Facebook’s “Messenger Broadcast” App

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online customer service

Creating A Five Star Customer Service Experience

Your customers are an integral part of your business. Without them, your company wouldn’t thrive or even exist. When you’re providing customer service, maintain this mindset in order to assist yourself in delivering a helpful experience. Here are three ways to ensure that your customer service gets a five-star rating:

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