You’ve done it; a visitor has converted on your website! They signed up for your newsletter, downloaded your ebook, or even made a purchase. Now what? Many businesses treat the thank you page as a formality, a simple “thanks” before sending the visitor on their way. However, the journey doesn’t
In a world where online storefronts have replaced a lot of brick-and-mortar locations, businesses are on a mission to improve their online customer experience (CX). Cue the AI chatbot. Many companies have turned to this form of communication as a seamless and efficient way to engage with their customers, enhance
Providing valuable feedback to your team members is necessary for maintaining high levels of performance, engagement, communication, and trust. Having been with KWSM for more than seven years, I’ve come to understand that when you receive feedback on your work. You gain invaluable insights into your strengths and weaknesses, which
I recently had the opportunity to take part in the mentorship program here at KWSM: a digital marketing agency. I was lucky enough to be paired with Brianna Zambrano, a Senior Digital Marketing Strategist in the Las Vegas office, who wanted to learn more about web and graphic design best
