In The News: Twitter Buys a Startup, Facebook Prototypes News Feed Feature, and LinkedIn Debuts “Featured” Section
Improvements are on the horizon for social channels as they begin testing the waters for future features and one feature ready to go! This week in the news, we see Twitter acquire a new business to further user creativity in conversations, Facebook has begun internally prototyping a new format to view your News Feed, and […]
Why Pictures Are Pivotal & Pinterest Academy | Social Media Help Desk 93
They say a picture is worth a thousand words, and this certainly rings true when looking for eye-catching content to post on social media. In this week’s edition of Social Media Help Desk, Director of Operations Stephen Wagner, Junior Content Editor Kayson Martin, and Content Editor Tiffany Lundberg discuss what to look for when picking […]
Blogging Best Practices & Influencer Insights | Social Media Help Desk Episode 92
Are you looking to position your company as a thought leader in your industry? Writing a blog is not only a great way to drive people to your website but also an excellent way to establish your brand as a trusted voice. In this episode of Social Media Help Desk, Host Princess Ruff, Managing Content […]
Responding to Customer Complaints on Social Media & Targeting Your Mailchimp Audience | Social Media Help Desk Episode 91
Did you know 90% of consumers use social media to communicate with brands? That’s why knowing how to respond to comments on your company’s social media sites is crucial. In this week’s edition of Social Media Help Desk, Senior Content Editor Taylor Lizura, Assistant Project Manager Alexandra Hall and Senior Content Editor Layla Lameijer discuss […]
How KWSM Recognizes and Champions Team Members in the Workplace
There’s always a reason to celebrate! That’s something we pride ourselves on within our agency. Whether it’s a 3-year workiversary, a baby shower, or the month’s birthdays, we are always bringing joy to the office through celebrations. Another way we do this? By celebrating each other! Recently, our President Katie Wagner was featured amongst […]
In The News: Google Phases Out Hangouts, Pinterest’s New AR Tool, and Facebook’s New Privacy Page
There’s nothing Internet users love more than trying out new apps or features, and collectively grieving over the cancellation of a favorite social channel. In the news this week, we see both sides as Google is in the process of phasing out Hangouts on G-Suite, Pinterest debuts a new augmented reality tool, and Facebook introduces […]
How to Respond to Customer Complaints Online
Social media has become the ideal outlet for consumers to connect with brands. Customers don’t want to pick up the phone and wait on hold just to ask a question. This is the age of short attention spans and the necessity for immediate responses. Customer service plays an integral role in keeping digital fans […]
Social Media Changes & Better Marketing Results | Social Media Help Desk Episode 90
Another round of changes for some popular social media sites, including one aimed at helping people who may be distressed. In this edition of Social Media Help Desk, Managing Content Editor Rick Ormsby and Content Editor Princess Ruff discuss the expansion of the “compassionate search.” They also pinpoint the best way to showcase your brand […]
