Responding to Customer Complaints on Social Media & Targeting Your Mailchimp Audience | Social Media Help Desk Episode 91
Did you know 90% of consumers use social media to communicate with brands? That’s why knowing how to respond to comments on your company’s social media sites is crucial. In this week’s edition of Social Media Help Desk, Senior Content Editor Taylor Lizura, Assistant Project Manager Alexandra Hall and Senior Content Editor Layla Lameijer discuss […]
How KWSM Recognizes and Champions Team Members in the Workplace
There’s always a reason to celebrate! That’s something we pride ourselves on within our agency. Whether it’s a 3-year workiversary, a baby shower, or the month’s birthdays, we are always bringing joy to the office through celebrations. Another way we do this? By celebrating each other! Recently, our President Katie Wagner was featured amongst […]
In The News: Google Phases Out Hangouts, Pinterest’s New AR Tool, and Facebook’s New Privacy Page
There’s nothing Internet users love more than trying out new apps or features, and collectively grieving over the cancellation of a favorite social channel. In the news this week, we see both sides as Google is in the process of phasing out Hangouts on G-Suite, Pinterest debuts a new augmented reality tool, and Facebook introduces […]
How to Respond to Customer Complaints Online
Social media has become the ideal outlet for consumers to connect with brands. Customers don’t want to pick up the phone and wait on hold just to ask a question. This is the age of short attention spans and the necessity for immediate responses. Customer service plays an integral role in keeping digital fans […]
Social Media Changes & Better Marketing Results | Social Media Help Desk Episode 90
Another round of changes for some popular social media sites, including one aimed at helping people who may be distressed. In this edition of Social Media Help Desk, Managing Content Editor Rick Ormsby and Content Editor Princess Ruff discuss the expansion of the “compassionate search.” They also pinpoint the best way to showcase your brand […]
Tips for Small Businesses on Using Mailchimp for Better Email Performance
Mailchimp is a web-based email marketing service that gives you the ability to create and manage mailing lists, newsletters, automated campaigns, and more. Businesses can grow their revenue and expand their reach by targeting a bigger audience with email marketing. With Mailchimp, it’s easy to use, and it has all the necessary features of an […]
How To Use Video To Boost Your Digital Marketing Results
Of all forms of content online, nothing performs better than video. When there is a compelling video, people will drop everything they are doing to watch. It provides more of a human element to the content, as it brings the audience into the experience. People find videos more captivating and easier to remember. 82% of […]
Frequently Asked Questions about Social Media Bootcamp
Bootcamp season is upon us. Three times a year, our agency hosts a series of four classes on the most popular social media channels – Facebook, Instagram, LinkedIn, and YouTube. If you are interested in joining us for our next session, you may have some questions. These are our most frequently asked questions that can […]
Instagram Removes the IGTV Icon, Pinterest’s Compassionate Search Spreads, and Twitter Limits Replies on Tweets
Can searching for things online help you search your feelings? Things are changing for social channels in the news this week. Pinterest spreads its compassionate search to nine countries, Instagram removes the IGTV icon from its homepage, and Twitter is going to limit replies on tweets for a more positive experience! Instagram Removes the […]
Pinterest: Using Pins to Tell Your Story
At the end of 2019, Pinterest reported having more than 235 million users. Are you taking advantage of all those potential customers looking for “pinspiration?” The majority of users on Pinterest are looking for ideas for everyday solutions. They’re looking for answers to their fashion dilemmas, health and fitness goals, parenting and relationship questions, […]
