Customer Service on Social Media – What NOT to Do

Remember my episode with Birchbox several months ago? Fortunately, Birchbox graciously reached out to me and we resolved the issue, but today my  social media customer service (or lackthereof) saga continues, this time with an up-and-coming company called Everlane. Everlane touts to “create the finest luxury accessories and essentials under $100”, attributing their affordable prices to […]

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